We hope you love everything you order from Maison Maïa. However, if something isn’t quite right, we offer a 14-day return policy.
Your return must arrive back with us within 14 days of the date your order was delivered. Returns received after this period may not be accepted. This does not affect your statutory rights.
To be eligible for a refund, items must be unworn, unused and unaltered, with all original tags attached and returned in their original packaging.
All returns are inspected. Items that do not meet these conditions may be rejected and returned to you.
We can only accept returns for purchases made directly from Maison Maïa.
How to Return
Register your return through our Returns Portal:
Please use the same email address you used to place your order and follow the instructions provided. You can find your order number in your order confirmation email.
Our portal covers the UK and selected international countries. If your country is not available, please contact team@maisonmaia.co.uk and our Customer Care team will assist you.
Returns are not free. Return shipping fees are calculated on the Returns Portal and are the customer’s responsibility. We have secured preferential carrier rates to make returning your order as cost-effective as possible.
Please ensure your return reaches us within the 14-day return period.
Exchanges
We do not currently offer exchanges. Please return your original item for a refund and place a new order for the replacement item.
Damaged or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, faulty or incorrect, contact team@maisonmaia.co.uk as soon as possible so we can assist you.
Refused or Unclaimed International Shipments
International customers are responsible for any applicable import duties, taxes and customs charges.
If an international shipment is refused or left unclaimed, we can only issue a refund once the parcel has been successfully returned to us.
Any original shipping fees and any additional return shipping, carrier, customs or import charges incurred as a result of the parcel being returned to Maison Maïa may be deducted from your refund.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund.
Original shipping charges are non-refundable unless required by law or the item was faulty or incorrect.
Questions About Your Return?
If you need any assistance with your return, or your country is not currently supported through our Returns Portal, please contact our Customer Care team at team@maisonmaia.co.uk.